Shipping policy

ZEN GEM Shipping Policy

Shipping Options and Delivery Times:

Standard Shipping:

Americas/Europe: 7–15business days from regional hub dispatch.

Asia/Oceania: 6–9 business days.

Shipping Rates:

Free Shipping Threshold: Orders over $50 automatically qualify for free standard shipping.

United States:

Orders $0–$50: $4.99 shipping fee.

International:

Europe/Asia/Oceania: $8 shipping fee.

South America/Middle East: $10 shipping fee.

Order Tracking and Notifications:

Account Holders:

Orders Section: Navigate to the "Orders" tab in your dashboard to view your recent orders and their statuses.

Order Details: Select a specific order to see detailed information, including shipping status, tracking number (if available), and estimated delivery dates.

Guest Checkout:

Order Confirmation Email: If you checked out as a guest, refer to the order confirmation email, which contains a tracking link and status updates.

Shipping Promotions:

We periodically offer exclusive discounts on shipping for members, as well as reduced rates during holidays. Please check our website's promotions page for current offers.

Notes:

All delivery timelines are estimates. Actual delivery may be delayed due to peak shipping periods or force majeure events.

International orders may incur customs duties or import taxes, which are the recipient’s responsibility.

For assistance, contact us via live chat on our website or email support@ZEN GEM.com.